Is Your Telematics Provider Fleet-focused?

This is a subtitle for your new post

This is a hard question that every fleet needs to ask themselves about their telematics' service provider. It's well known that telematics is a necessary investment that helps fleets protect their vehicles, assets, and drivers. When you think about the possible risk it reduces, telematics is a worthwhile investment when fairly priced.

However, with the vast availability of telematics providers on the market, fleets should evaluate their provider from time to time, to ensure that they are still receiving the level of service they deserve.

Many service providers see and treat fleets as dollar signs, meaning, they care more about their bottom line than the do fleets. At PremierFleet Pro, we put the needs of our fleets first. This is why we call ourselves a fleet-focused telematics partner.

So, how can you know if your current provider cares anything at all about your fleet? Well, in our experience in the industry, we've noticed a few tell-tale signs that will let you know if your telematics service provider is more money-focused than feet-focused:

1. You can’t speak with them on the phone...ever. And if you leave a message, you'll get an     email back instead of a phone call. 

 2. You haven’t heard from them in a while, and quite possibly not since you signed up

 3. They put you on auto-pay without even meeting you (Yikes)

4. You don’t have a dedicated account manager.

5. When you reach out to Support with an issue, the reply is a bunch of flowery nonsense

    doesn't answer your question.

6. When you signed up, you were greeted with a 'process' and a bunch of stuff to read, in

    place of a human.

7. You receive monthly email newsletters, but no one ever reaches out to ask you how            you’re doing or if you need anything.

8. No one has ever asked you what your pain-points are, yet you’ve been with your                  provider for more than a year

If any of this sounds familiar, we're not surprised. We know what you’re dealing with because we worked for a telematics provider who didn’t give two rips about fleets. And that’s why we started PremierFleet Pro. We on a mission to disrupt the industry by showing fleets there's better service to be had.

There’s doing business with PremierFleet Pro, a partner that cares about your goals, then there’s doing business with the other guy.

Ask yourself, which type of telematics provider does your fleet deserve?